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Frequently asked questions
When will I get my order?
We estimate 1-2 weeks for your order to arrive, this varies widely depending on the season and your location
Once your order has shipped, you will receive an email with more precise information
Can I return my item?
Of course! Here's a summary of our returns policy:
Submit your return request to support@levalla.com or text +44 7990 246183 within 14 days of receiving your order at your doorstep
Item must be in the same condition that you received it in
Personalised items (e.g. initials on sweater) and items that you damaged are generally not accepted. You can always double check with us beforehand by emailing support@levalla.com
You will not be charged a "restocking fee"
You'll have to cover the costs of returning the item to our business address: 3 Friarsfield Square, Cults, Aberdeen, Scotland, AB15 9PY
You will be reimbursed via your original payment method within 10 days of the package arriving at 3 Friarsfield Square, Cults, Aberdeen, Scotland, AB15 9PY
Exceptions apply. Full info can be found at the bottom of our website: Terms and Policies > Refund policy
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How much does shipping cost? What about taxes/duties?
Shipping is free!
We use a third party to fulfil your order, and it will usually arrive within 1-2 weeks
You should not have to pay import duties on your order. If you are notified of needing to pay a customs tax, please email us at support@levalla.com and we will pay it for you